Frequently Asked Questions

FAQ

We offer the following services:

  • Intermittent FMLA Expedited Certification: $149.99
  • Continuous FMLA Certification: $179.99
  • Short-Term Disability Certification: $249.99
  • ADA Certification: $179.99

Each service requires a 15-minute video consultation with one of our board-certified physicians.

Here’s the step-by-step process:

  1. Book a 15-minute video appointment: Choose a time that works for you.
  2. Complete the intake form: After booking, you’ll receive an email with a link to the intake form. Fill it out and submit it.
  3. Attend your video consultation: During the 15-minute video visit, the doctor will discuss your condition, and treatment options if needed.
  4. Receive your paperwork: Your completed certification paperwork will be provided to you in our secure portal within 3 business days of the video visit. For our Intermittent FMLA expedited service you will receive your paperwork within one business day of your video visit.

    Certification paperwork for Friday Intermittent FMLA appointments is typically delivered by Monday.

     
     
     
     

There is an initial $50 booking fee to secure your appointment. The remaining balance will be charged after your video consultation.

Yes! If you have not yet been diagnosed, our board-certified physicians will discuss your symptoms and provide treatment options during the video consultation. Based on the findings, a follow-up appointment may be recommended in 2-4 weeks.

No, our services are self-pay only, and we do not bill insurance directly. All payments are made out of pocket. Upon request, we can provide a superbill that you may submit to your insurance for possible reimbursement. Reimbursement is subject to your individual insurance plan and is not guaranteed.

 
 
 
 

Your completed certification paperwork will provided to you in our secure portal within 72 hours after your video visit. You will have 24/7 access to the secure portal.

Once your intake form is submitted, you will receive an invitation to register and log into our portal. You’ll be able to access all your documents and communicate with us through the portal.

Follow-up video appointments are available for $79.99. You may need a follow up visit for completion of additional paperwork, extensions or recertifications. Your physician may also recommend a follow-up in 2-4 weeks if you are needing management of your condition(s).

Our office hours are:

  • Sunday: Patient appointments available; portal support is available from 6:00 AM – 10:00 PM PST. Phone lines are closed.
  • Monday – Thursday: 6:00 AM – 10:00 PM PST
  • Friday: 6:00 AM – 4:00 PM PST
  • Saturday: Closed to honor the Biblical Sabbath.
 
 
 
 

To book an appointment, simply visit our website, choose the service you need, and schedule your 15-minute video consultation with one of our Board-Certified providers. After booking, you’ll receive two emails. One confirming your appointment details and a second email with the intake form you will need to complete prior to your visit.

You can contact us through our portal, email, or phone during office hours. We are here to assist you and ensure that your certification process goes smoothly.